Customer Care

From the first time you contact or visit an Oak Creek home center through your many years of home ownership, Oak Creek Homes is dedicated to your satisfaction and worry-free home ownership. Oak Creek enjoys a reputation for excellent customer service created over the past 24 years. We simply stand behind every home we sell.

We understand that a new home may well be the largest investment you will ever make. From your home shopping experience, through financing and installation at your home site, we will go the extra mile to assure you're happy you’ve chosen a new Oak Creek Home.

Many of our new homes are protected by our exclusive Oak Creek Home Guard 7-Year Warranty. Offered at participating Oak Creek home centers, it goes well beyond what you would expect to find on a new home. And, should you have any questions or need warranty service on your home, the process is simple. One call will get you the answer or service you need.

Need Warranty Service?

Your Oak Creek Homes warranty representative is knowledgeable in all areas of your home purchase. We will assist you whenever you have a warranty question or concern. Our goal is your satisfaction! Please follow these simple recommendations for quick response to your warranty service needs follow these easy steps:

• Contact the model home center where you purchased your home
• Contact the Oak Creek Homes Manufacturing Center where your home was built
  • Lancaster, TX 800-967-9260
  • Fort Worth, TX 888-625-2735
• Complete and submit the contact form on this web site

Experience has shown that our customers are very successful by following the above procedure. However, if the inquiry or concern cannot be resolved though your retailer or the manufacturing center, please contact our Customer Care Center.

Tel: (877) 227-3041
Fax: (713) 334-9737
Email: customercare@hstr.com
Oak Creek Homes Customer Care
Attention: Customer Care Manager
P.O. Box 580484
Houston, TX 77258-0484